Access to licensed electronic resources is restricted to current UM students, faculty and staff. Most of the Libraries' electronic resources are available without restriction from any computer workstation on campus. If you are off-campus, access to licensed electronic resources will require logging in with your CaneID and password. You can find more information about CaneIDs, including what to do if you forget your username and/or password, at the CaneID home page.

NOTICE: These materials may be protected by Copyright Law (Title 17, U.S. Code). Fair Use Provisions of the Copyright Law [section 107] and licensing agreements for the use of the Libraries' electronic resources prohibit the systematic downloading and retention of substantial portions of a given volume or resource. Please consult our Acceptable Use of Electronic Resources Policy for general use guidelines.

Troubleshooting Remote Access Checklist

1. Do you have a valid CaneID username and password?

   Make sure you are using the same username and password you use to access your MyUM/CaneLink account. If you are a new student, faculty, or staff member it can take several days or weeks for your credentials to be fully processed by the University's Central IT Division. Please contact Ask a Librarian if you are a current student, faculty or staff member but are having difficulty accessing resources.

   Remote access to licensed library resources varies according to your affiliation with the University. Please consult the Access & Borrowing Privileges page to determine whether you qualify for remote access.

2. Are you having problems with all electronic resources, or just a specific resource?

   Sometimes there are problems with a specific vendor or resource. Try to connecting to several other licensed resources to see if you have a problem to connecting to everything, or just a specific resource.

3. Are you on the Medical Campus?

   The Calder Medical Library separately licenses many resources. If you are affiliated with the Medical Campus, please contact Calder Library staff at libraryservices@miami.edu.

4. What internet browser are your using?  Are Cookies enabled?

   Make sure the Cookies and JavaScript are enabled in your browser, as most resources require these in order to connect and utilize the various search services. Try connecting with a different browser, e.g. try using Chrome, if you have problems with Firefox. Sometimes certain forms, scripts, or services have difficulty working properly in one browser or another.

5. Are you behind a firewall?

   If you are behind a non-UM firewall, make sure it is configured to allow access to the Libraries' proxy server (https://access.library.miami.edu), in order to allow proper authentication through the University's CaneID service.